Trusted by Leading Companies Worldwide
What we do
End-to-End AI Services for Customer Service and Back office Operations
We help organizations automate customer service and back-office operations with AI, delivering efficiency, quality, and control at scale.
Automate repetitive customer service tasks through intelligent:
Email and chat handling
Omnichannel ticket classification
Response generation
Integration with leading LLMs like GPT-4, Claude, and Gemini
Free teams from manual work with AI-driven capabilities such as:
Intelligent document management and OCR
Automated invoice and contract processing
KYC and compliance workflows
Approval workflows combining RPA with AI logic
Our AI Ops teams continuously refine and monitor deployed AI agents
Prompt tuning and fallback handling
KPI tracking and performance benchmarking
Model evaluations and upgrades
GDPR-aligned documentation and compliance
We manage everything from setup to integration:
Ticketing, inbox routing, and workflow configuration
Human-in-the-Loop design
Connectivity with Langflow, RAG frameworks, and external LLMs
Continuous operational monitoring
Turn automation potential into real operational results.
Move your outsourcing strategy forward.
Book A Free ConsultationWhy ITyX?
Future-Ready Automation. Today.
ITyX is a strategic partner for companies seeking to modernize and scale operations through AI-powered automation.
Our approach combines self-learning AI agents, robust process orchestration, and ongoing operational management to deliver measurable business impact.
Significant efficiency gains — process times reduced by up to 70%
Faster response at scale
Greater operational accuracy even under high volume
Transparent, KPI-driven performance oversight
Flexible integration with your experts and preferred AI models (BYO-LLM)
Stable, production-ready automation — not pilot projects
How We Deliver Results
Our approach focuses on delivering measurable outcomes, not experiments. We combine process expertise, tailored AI agents, and continuous optimization to ensure reliable, scalable results in live operations.
We start by identifying realistic AI automation opportunities in your current workflows.
Tailored agents are configured to meet your unique process and system requirements.
Agents are deployed into your operational environment, including Human-in-the-Loop support where needed.
Our expert AI Ops team ensures ongoing performance gains and reliability.
Get a clear, realistic assessment of how AI can improve efficiency and reduce operational effort across your service and back-office processes.
Get started
Who We Serve
ITyX works with organizations that manage complex, high-volume service or back-office operations and are ready to move beyond traditional outsourcing
We help teams improve efficiency and adopt AI in a practical, transparent, and scalable way
Need to handle growing service or back-office volumes with higher efficiency
Want to modernize and future-proof traditional outsourcing models
Aim to use AI productively, transparently, and with full operational control
Plan to integrate their own experts or preferred AI models into automated workflows
We’ve helped hundreds of global companies
AI-powered automation for
Claims intake
Policy changes
Contract processing.
AI-powered automation for
Streamlined handling of KYC
Credit checks
Transaction-related support
AI-powered automation for
Efficient management of returns
Delivery status updates
Customer inquiries
AI-powered automation for
Automated incident reporting
Contract management
Number porting processes